Refund & Cancellation Policy

This policy explains how cancellations and refunds work for AakrutiAI subscriptions and credit purchases. AakrutiAI is a product of Shreenath TechCons, which processes all payments and refunds under this policy. It is incorporated by reference into our Terms of Service.

1. Nature of the Service

AakrutiAI is a digital subscription service. Each generated thumbnail consumes credits that are processed immediately via third-party AI providers. Nothing in this section limits the money-back guarantee in Section 3 — if you don't like the product, you get your money back regardless of credits used.

2. Cancellation

• You may cancel a recurring subscription at any time from Settings → Billing or by emailing [email protected].
• On cancellation, your plan remains active until the end of the current billing period. You will not be charged for subsequent periods.
• Cancellation does not automatically trigger a refund of the current period.

3. Refunds

a. Money-back guarantee — no questions asked

If you don't like AakrutiAI, we will refund your most recent subscription payment in full — no questions asked. Request it in one click from Settings → Money-back guarantee (or email [email protected]). Requesting a refund ends the refunded billing period; your account moves to the Free plan once the refund is issued. The guarantee covers your current billing period's payment and may be used once per customer; we reserve the right to refuse abuse (e.g. repeated purchase-refund cycles).

b. Duplicate / failed charges

If you are charged more than once for the same order, or payment was deducted but credits were not granted, we will refund the duplicate / erroneous charge in full within 7–10 working days.

c. Service failure

If a documented, reproducible platform failure prevents you from using credits that were paid for (excluding outages caused by third-party AI providers), we will credit equivalent credits to your account or, at our discretion, provide a prorated refund.

d. What is not refundable

• Payments older than your most recent one (earlier billing periods you already used).
• Charges resulting from account suspension or termination due to violation of our Terms of Service.

4. How to Request a Refund

1. Fastest: go to Settings → Money-back guarantee and click Request a refund. Done — no form, no reason needed.
2. Or email [email protected] from the email address associated with your account.

5. Processing Time

Approved refunds are initiated within 3 working days and reach your original payment method within 7–10 working days, depending on your bank or UPI provider.

6. Payment Gateway

All payments and refunds are processed through Easebuzz. Refund timelines are subject to their processing windows and your issuing bank's policies.

7. Contact

Email [email protected] with any refund question. We aim to respond within 2 working days.